SERVICE ADVISORY!
1: Planned Operator Maintenance - Celcom Axiata Bhd (02 Dec 2023)

Dear Valued Customer (for Malaysia SMS),

Greetings from SMS Team,

Please be informed that Celcom Axiata Bhd, Malaysia operator will conduct technical maintenance during the period indicated below:

  • Celcom Axiata Bhd

Details:

Start: 04 December 2023, 00:00 (GMT +8)

End: 04 December 2023, 06:00 (GMT +8)

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window (All services (MT/MO/DN))


Sincerely,
SMS Team
2: Planned Operator Maintenance - StarHub Mobile Singapore (01 Nov 2023)

Dear Valued Customer (for Singapore SMS),

Greetings from SMS Team,

Please be informed that StarHub Mobile, Singapore operator will conduct technical maintenance during the period indicated below:

  • StarHub Mobile

Details:

Start: 14 November 2023 3AM UTC +8

End: 14 November 2023 7AM UTC +8

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window


Sincerely,
SMS Team
3: Planned Operator Maintenance - StarHub Mobile Singapore (26 Oct 2023)

Dear Valued Customer (for Singapore SMS),

Greetings from SMS Team,

Please be informed that StarHub Mobile, Singapore operator will conduct technical maintenance during the period indicated below:

  • StarHub Mobile

Details:

Start: 11 November 2023 3AM UTC +8

End: 11 November 2023 7AM UTC +8

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window


Sincerely,
SMS Team
4: [MCMC]Blocking of URLs and Phone Numbers to Malaysia at 2 JULY 2023 (01 Jul 2023)

Dear Customer (for SMS to Malaysia),

We would like to bring to your attention an important update regarding the recent press statement issued by the Malaysian Communications and Multimedia Commission (MCMC) on the implementation of restrictions on URLs and phone numbers in SMS communications.

Here is the link : https://www.mcmc.gov.my/en/media/announcements/pelaksanaan-tindakan-sekatan-keseluruhan-terhadap

As per the MCMC's directive, starting from 2nd July 2023, URLs and phone numbers are prohibited from being sent via SMS.

However, we are pleased to inform you that our shortcode is allowed to carry messages containing URLs and phone numbers, after they have been submitted and approved for whitelisting.

According to MCMC announcement, there are 6 categories allow to send legit SMS URL and phone numbers, there are:
1: Institusi kewangan;
2: Program bantuan (Government aid), khidmat pesanan awam dan inisiatifinisiatif oleh Kerajaan;
3: Perkhidmatan komersial yang disediakan dengan persetujuan (consent) oleh pengguna;
4: Perkhidmatan kandungan mudah alih (mobile content services) dan perkhidmatan bernilai tambah (value add services);
5: Komunikasi Internet benda (Internet of things); dan
6: Perkara-perkara lain yang akan ditentukan dari semasa ke semasa.


Kindly submit info below and submit for approval:
1) Brand or service the SMS originates from
2) Types of SMS: OTP/Notification/Marketing
3) Sample content (include sample content which contains URL, phone number or asking for personal information if any)

Sincerely,
SMS Team
5: URL Filtering and Blocking for Malaysia SMS (06 Mar 2023)

Dear Customer (for SMS to Malaysia),

We would like to bring your attention on recent announcement where Malaysia telco regulator (MCMC) had mandated to all Malaysia MNOs to implement blocking of SMS that contain the follow 3 items in the message content:

1. URL link

2. Mobile number or fixed line number

3. Request for personal details - not limited to name, NRIC, banking details, and etc.

Here is the link : https://www.mcmc.gov.my/en/media/announcements/sekatan-terhadap-kandungan-khidmat-pesanan-ringkas

Sincerely,
SMS Team
6: URL Filtering and Blocking for Malaysia SMS (03 Nov 2022)

Dear Customer (for SMS to Malaysia),

Please be advised that there have been significant incidents of fraudulent and phishing activities lately causing the Telcos to express concerns.

As such, we will be taking steps to ensure suspicious URLs in such SMS content are masked to protect mobile subscribers. Effective immediately, all SMS message campaigns containing embedded URL shorteners will be blocked.

Moving forward, you may request URLs to be whitelisted via our support team to ensure they are not masked.

Thank you for your understanding.

Sincerely,
SMS Team
7: No Longer Support Transport Layer Security Versions 1.0 and 1.1 (01 Nov 2022)

Dear Valued Customer,

Greetings from SMS Team,

As of NOV 11, 2022, we only support TLS v1.2. The support for previous versions has been discontinued. If you are using a TLS version lower than 1.2, you won't be able to send any requests to our platform.


TLS 1.0 and 1.1 will no longer be supported by Google, Microsoft, Apple, and Mozilla. ICTs should decommission or upgrade TLS 1.0 and 1.1 to a supported cryptographic protocol. Upgrading will significantly reduce risk to the ICT's environments as these protocols make use of outdated algorithms and cryptosystems that have been found vulnerable (e.g., SHA-1 and MD5). They also lack modern features like perfect forward secrecy and are susceptible to downgrade attacks.


Sincerely,
SMS Team
8: Communication on Singapore Registration (26 Oct 2022)

On 14th October, IMDA Singapore issued new directives on sender ID registration. All sender IDs must be registered directly with Singapore SMS Sender ID Registry ("SSIR") by 31st January 2023. After 31st January, unregistered sender IDs will be replaced with "Likely-SCAM". The sender ID replacement will be implemented until 31st July 2023. From 1st August 2023 onwards, all unregistered sender IDs will be rejected.

Notes on the registration process:

  1. All Organisations must register with SSIR directly. The purpose of requiring Organisations to register their Sender IDs directly is to ensure that only bona fide Organisations can use Sender IDs to send SMS to Singapore mobile users.
  2. Organisations must have valid identification (i.e., the UEN) to register sender ID. Foreign-based businesses must first obtain a UEN by registering with the Accounting and Corporate Regulatory Authority ("ACRA").
  3. The SSIR will assign Sender IDs on a first-come-first-served basis, and may clarify with registrants if they have a trademark or other legitimate claim to the Sender ID.
  4. The SSIR registration fees are: a. One-time set up fee of $500; and b. Annual $200 per Sender ID. The fees are in SGD and shall liaise with SSIR for the payment.
  5. Organisations can start to register with the SSIR from 31 October 2022 onwards.
  6. A copy of the press release from IMDA on this matter can be found here.
  7. To contact SSIR, please write to smsregistry@sgnic.sg or info@imda.gov.sg or visit https://www.sgnic.sg/smsregistry/overview.

Reminder again to note:
Moving forward we will no longer accept dynamic TPOA for traffic into Singapore when the policy kicks in Jan 31 2023. Now to Jan 31, aggregators/customers must still register a Sender ID with us regardless.
9: SMS Singapore Full Sender ID Registration to be required by January 2023 (15 Oct 2022)
SINGAPORE, 14 Oct 2022 - The Infocomm Media Development Authority (IMDA) is set to implement two new measures following a public consultation.

First, registration with the Singapore SMS Sender ID Registry ("SSIR") will be mandatory for all organisations that use SMS Sender IDs, so that only bona fide organisations can use such Sender IDs.

Second, telecom operators will implement SMS anti-scam filtering solutions within their mobile networks, to automatically filter potential scam messages before they reach consumers.

This is part of the multi-pronged effort by IMDA and other stakeholders to further safeguard SMS as a communications channel.
10: (Philippines)Temporary Blocking of Text Messages with Website Links (01 Oct 2022)

Dear Partner,

Please be advised that only Person-to-Person (P2P) SMS are affected by the temporary blocking of messages with embedded links from any network as announced by Globe Telecom this afternoon, September 30, 2022.

This directive will not affect Application-to-Person (A2P) SMS or legitimate SMS broadcasts using masked Sender IDs. iSMS maintains its position to recommend and encourage all of its subscribers to avoid using external links as those suspected to be fraudulent will still be automatically blocked.

In a statement released by Globe's Chief Information Security Officer, Anton Bonifacio, with the blocking of sending and/or delivery of P2P SMS with external links, less potent smishing incidents in the coming days will hopefully be expected.

iSMS would like to thank its valued partners for their collaboration and support in the initiatives implemented against smishing campaigns.

Rest assured that efforts to implement stricter protocols are constantly improved.

Reference link:
https://www.cnnphilippines.com/business/2022/9/30/Globe-text-message-link-scam-spam.html
https://www.rappler.com/technology/globe-telecom-temporarily-blocks-texts-website-links-fight-spam-message/

Moving forward, you may request URLs to be whitelisted via our support team to ensure they are not masked.

Sincerely,
SMS Team
11: Network service provider perform OS upgrade on nodes (23 Sep 2021)

Dear Valued Customer,

Greetings from SMS Team,

Please be informed that a planned maintenance will be held as follows:

Reference Number: EVT-028282
Submission Date: 23 SEPT 2021
Objective: Network service provider perform OS upgrade on nodes
Maintenance Window: Start Date / Time: 23-Oct-2021 00:00 hours GMT+8
End Date / Time: 23-Oct -2021 06:00 hours GMT+8/td>
Service Involved: SMS Service
Downtime: Approximately 30 minutes (Within window)


Sincerely,
SMS Team
12: Sending of Promotional Messages beyond 7am-9pm (07 Aug 2021)

Dear Valued Customer (for Philippines SMS),

Greetings from SMS,

We are sending you this notice regarding the prohibition when it comes to broadcasting promotional messages beyond 7am-9pm. Considering that the sending of messages is beyond our's control, we will be requiring all our clients under iSMS take note on this.

This notice states that, when it comes to guidelines on the push messaging particularly the Promotional messages, you as the client shall undertake to indemnify and hold free and harmless iSMS and telcos if you send broadcast beyond 7am-9pm and that it is your liabilities if you do so.

Thank you for your understanding.

Sincerely,
SMS Team
13: Planned Operator Maintenance - Celcom Axiata Bhd (05 Aug 2021)

Dear Valued Customer (for Malaysia SMS),

Greetings from SMS Team,

Please be informed that Celcom Axiata Bhd, Malaysia operator will conduct technical maintenance during the period indicated below:

  • Celcom Axiata Bhd

Details:

Start: 06 August 2021 00:00 UTC +8

End: 06 August 2021 06:00 UTC +8

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window


Sincerely,
SMS Team
14: Planned Operator Maintenance - U-Mobile, XOX Com Sdn Bhd ,Tunetalk, Webe (Packet One) (30 Jul 2021)

Dear Valued Customer (for Malaysia SMS),

Greetings from SMS Team,

Please be informed that U-Mobile, XOX Com Sdn Bhd ,Tunetalk, Webe (Packet One), Malaysia operator will conduct technical maintenance during the period indicated below:

  • U-Mobile
  • XOX Com Sdn Bhd
  • Tunetalk
  • Webe (Packet One)

Details:

Start: 05 August 2021 4:00 AM +8

End: 05 August 2021 6:00 AM + 8

Purpose:Technical works on operator platform

Impact: delivery degradation with inconsistent delivery times during maintenance window


Sincerely,
SMS Team
15: Blocking of Sender Ids effective immediately (22 Jun 2021)

Dear Valued Customer (for Philippines SMS),

Greetings from SMS Team,

Due to the recent incidents of spoofing and sending of malicious SMS, we were tasked by telco partners to implement immediate blocking of the following sender IDs:

  • Lazada
  • Shopee
  • SHOPEE
  • Garena
  • SeaMoney
  • SeaTalk
  • AirPay
  • ShopeePay

Should you wish to continue to send traffic using these sender IDs, we will require the necessary LOAs -- LOA from the Brand owner authorizing iSMS. If there are any other parties involved, the brand should authorized those parties.


Sincerely,
SMS Team
16: URL Filtering and Blocking Effective January 14, 2021 (14 Jan 2021)

Dear Customer (for SMS to Philippines),

Please be advised that there have been significant incidents of fraudulent and phishing activities lately causing the Telcos to express concerns.

As such, we will be taking steps to ensure suspicious URLs in such SMS content are masked to protect mobile subscribers. Effective immediately, all SMS message campaigns containing embedded URL shorteners will be blocked.

Moving forward, you may request URLs to be whitelisted via our support team to ensure they are not masked.

Thank you for your understanding.

Sincerely,
SMS Team
 

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