Deploy an intelligent AI agent that handles customer queries 24/7 — in English, Chinese, and Malay — with seamless handoff to your human team the moment a real person is needed.
Our WhatsApp AI chatbot uses Natural Language Processing to understand what customers actually mean — not just keyword matching. It resolves the majority of common queries automatically, freeing your team for the conversations that truly need a person.
A complete conversational layer for support and sales — answering, routing, and escalating inside WhatsApp.
Resolve pricing, product, hours, and policy questions 24/7 using your own knowledge base and quick replies.
Customers can type AGENT anytime. The same WhatsApp thread is handed to your team with full history intact.
Detects English, Bahasa Malaysia, or Simplified Chinese and replies in the customer's language automatically.
Route by topic, VIP status, or business hours, and switch knowledge bases on demand for accurate answers.
Fetch live order status, bookings, or account data from your CRM and back-office via secure API calls.
Delivery receipts, conversation logs, and exports for SLA tracking, agent training, and compliance.
| Use Case | What the chatbot does in the chat |
|---|---|
| Support & FAQ | Answers common questions instantly, shares guides, and creates a support ticket if it can't resolve the issue. |
| Order Tracking | Customer sends an order ID — the bot fetches real-time status and posts the tracking link. |
| Sales & Lead Capture | Pre-qualifies leads, collects contact details, shares brochures, and hands hot leads to sales. |
| Booking & Appointments | Customer picks a date and time; the bot confirms, syncs the calendar, and sends a reminder. |
| Account & Billing | Shares plan info, payment reminders, invoices, and secure payment links. |
| Human Escalation | Type AGENT for an immediate handover — the agent continues in the same thread. |
| Surveys & CSAT | Sends a short pulse survey after a chat to measure CSAT/NPS right inside WhatsApp. |
| Proactive Notifications | Sends approved-template updates, reminders, and onboarding journeys with opt-in rules. |
The chatbot handles each of these automatically, any time of day.
AI replies in under a second, improving time-to-first-response and customer satisfaction.
Deflect repetitive FAQs and simple tasks to AI; free agents for high-value cases.
Always-on service across time zones, with multilingual support for SG/MY audiences.
Keep the same WhatsApp thread when a human takes over — no context lost.
Capture and respond to every message, even outside business hours or during peaks.
Operate via official WABA templates and opt-in rules to protect your sender reputation.
No coding required. Our team handles setup, training, and integration for you.
iSMS Rates
Customised SMS Integration
